Frequently asked questions
About prices, measuring, delivery, installation, returns and warranty.
Ordering & prices
How is the price calculated?
Every product is made to measure, so the price depends on your size and options. You see the exact price instantly while designing. A 60 × 60 cm blind starts at about €48.80 (aluminium), €57.40 (PVC) or €78.20 (wooden). Curtains are priced by width, pleat and fabric — height does not affect the price.
Are prices including VAT?
Yes. All prices on the website include 21% VAT. Shipping is calculated at checkout.
Which payment methods can I use?
iDEAL, credit card (Visa, Mastercard), Apple Pay, Klarna and Bancontact. Payment is handled securely by Stripe; we never store your payment details.
Is there a maximum size?
Blinds and pleated blinds up to 6 m² can be ordered directly. For larger windows the configurator offers a quote form and we send you a personal offer.
Can I change or cancel my order?
Because every product is made to measure for you, an order cannot be changed or cancelled after confirmation. Contact us as soon as possible at info@gordijnopmaat.com if you made a mistake — we will see what is still possible.
Measuring & advice
How do I measure my window?
Our measuring guide (Hoe inmeten) explains it step by step: measure at three points and use the smallest width and the largest height. It only takes a few minutes with a tape measure.
Can you come to measure and advise?
Yes, with our advice & measuring service at home. A specialist brings real samples, advises you and measures all your windows. It costs €59.95: you get 50% back on an order from €250 and the full amount back from €600. You choose a day and morning or afternoon when booking.
Can I see fabrics and colours before ordering?
For curtains and roman blinds you can book a fabric consultation at home, so you see the real fabrics in daylight in your own room. The colour chips in the configurators are photos of the real samples, but screens always show colours slightly differently.
Who is responsible for the measurements?
If you measure yourself, you are responsible for the sizes you enter. We produce exactly to those sizes (tolerance ±2 mm). If a product deviates from your order because of a production error, we remake it free of charge.
Delivery & installation
How long is the delivery time?
Your made-to-measure order is normally delivered within 4 weeks; in busy periods it can take up to 6–8 weeks. You receive a track & trace code as soon as it ships.
What are the shipping costs?
One shipping charge per order, based on the widest product: from €16.00 up to 100 cm wide to €128.00 for products of 250 cm and wider. With installation, shipping is free.
How are curtains delivered?
Curtains and roman blinds are delivered with our own van, in the Netherlands only (rails are too long for parcel services). Delivery costs depend on the curtain amount: €15.00 below €150 up to €50.00 from €1000. The rail is always included.
Do you offer installation?
Yes, in the Netherlands. You can add installation at checkout: €49.00 call-out fee plus €29.90 per product. With curtains in your order the call-out fee is waived.
Do you deliver outside the Netherlands?
Blinds, pleated blinds, roller blinds and fly screens can also be delivered to Belgium, France, Luxembourg and Germany. Curtains and roman blinds are delivered in the Netherlands only.
Returns & warranty
Can I return a product?
No. Made-to-measure products are excluded from the 14-day right of withdrawal (Dutch Civil Code art. 6:230p). That is why we help you measure correctly and offer advice at home.
What warranty do I get?
2 years warranty on manufacturing faults and material defects. Report a problem with photos to info@gordijnopmaat.com.
Products
Basswood or bamboo?
Both are real wood. Basswood (lime wood) is light, strong and available in many painted colours. Bamboo grows fast, is extra strong and gives a natural, modern look.
Aluminium or PVC blinds?
Aluminium is light and slim, in many colours and slat widths from 16 mm. PVC has a wood look with thicker slats, is moisture-resistant and ideal for kitchens and bathrooms.
What is a ladder tape?
The decorative fabric tape that holds the slats of a wooden or wide blind. You choose its colour and width; without tape the blind has a thin standard cord instead.
Are your product images real photos?
Our product images are created or edited with AI, using the real fabric and colour samples of our suppliers. The product description is leading. Photos of our projects are always real.
Contact
How can I reach you?
By email at info@gordijnopmaat.com or via the contact form. We are open Monday to Saturday 9:00–17:00 and reply within 1 working day. We are not available by phone.
Question not listed?
We reply within 1 working day.